New phones, quality-checked pre-owned phones and accessories at honest prices — with flexible payment and easy in-store pickup in the Klang Valley.
Fair market prices with clear product conditions — no hidden costs, no pressure selling.
Every pre-owned phone is inspected and graded, with battery health and condition clearly stated.
Cash, bank transfer, DuitNow QR, credit/debit card, and PayLater / BNPL options.
Browse and ask on WhatsApp, then collect and check your device in person at our store.
SUN SMART is a mobile phone retailer in the Klang Valley offering new phones, quality-checked pre-owned phones, and everyday accessories. We focus on fair prices, clear product conditions, flexible payment and a relaxed, no-pressure buying experience.
Quality you can check, prices you can trust, and payment that fits your budget — that's the SUN SMART way.
A quick look at what we carry — browse the full catalogue for our complete range by brand.
Mid-range Android from leading brands and popular iPhone models, typically RM500–RM3,000, all Malaysia set with manufacturer warranty.
Quality-checked pre-owned phones, graded by condition, with battery health and functions tested and clearly stated before you buy.
Cases, tempered glass, chargers, cables, power banks, wireless earbuds and other everyday essentials.
The map will appear here once the store location is confirmed. (Embed your Google Maps location in place of this box.)
Shipping Coverage
We currently ship throughout Malaysia, including West Malaysia (Peninsular Malaysia) and East Malaysia (Sabah & Sarawak). International shipping is currently unavailable unless otherwise stated.
Order Processing Time
Orders are processed Monday to Saturday. Orders confirmed before the daily cut-off time are normally processed on the same business day. Orders placed after the cut-off time, on Sundays, or public holidays will be processed on the next business day.
Delivery Time
West Malaysia: 1–3 business days. East Malaysia: 3–7 business days. Delivery times are estimates and may vary.
Shipping Partners
We may use J&T Express, DHL eCommerce, Pos Malaysia, Ninja Van, or other reputable courier services.
Shipping Charges
Shipping charges are calculated during checkout unless otherwise stated. Free shipping promotions may apply.
Order Tracking
A tracking number will be provided after shipment via email or SMS where applicable.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Failed Delivery
If delivery fails due to an incorrect address or recipient unavailability, additional shipping charges may apply for re-delivery.
Inspection Upon Delivery
Please inspect your parcel upon receipt. If damaged or tampered with, take photographs and notify Sun Smart within 24 hours while retaining all original packaging.
Lost Parcels
If a parcel is officially confirmed lost by the courier, Sun Smart will assist with the investigation and arrange an appropriate resolution.
Risk of Loss
Ownership and risk pass to the customer once the parcel has been successfully delivered to the provided shipping address.
Last updated: July 2026
General Policy
Sun Smart aims to ensure every customer receives products in excellent condition. This policy applies to purchases made through our website and physical store unless otherwise stated.
Eligibility for Returns
Returns may be accepted only for eligible products that are reported within the applicable return period and accompanied by the original proof of purchase.
Change of Mind
Change-of-mind returns are generally not accepted for mobile phones, tablets, wearable devices, opened accessories, screen protectors, software, gift cards or hygiene-related products. Unopened eligible accessories may be considered at Sun Smart's discretion.
Dead on Arrival (DOA)
If a product is found to be defective upon first use, customers should notify Sun Smart within 7 days of receiving the item. The product will be inspected before repair, replacement or refund is determined.
Brand New Devices
Brand new devices covered by the manufacturer's warranty may be repaired, replaced or referred to the authorised service centre in accordance with the manufacturer's warranty terms.
Pre-owned Devices
Pre-owned devices are sold according to their stated cosmetic condition and functionality. Minor cosmetic wear that has been disclosed is not considered a defect. Warranty coverage follows the warranty stated at the time of purchase.
Non-Returnable Items
The following are generally non-returnable unless required by law: opened software, SIM cards, gift cards, customised products, products damaged by misuse, water damage, accidental damage or unauthorised repairs.
Refund Method
Approved refunds will normally be made using the original payment method. Processing times depend on the payment provider or issuing bank.
Inspection Process
All returned products will undergo inspection. Sun Smart reserves the right to reject returns that do not meet this policy or where defects are caused by customer misuse.
Shipping Costs
If the return is due to our error or a confirmed manufacturing defect, reasonable return shipping costs may be reimbursed. Otherwise, the customer is responsible for return shipping.
Consumer Rights
Nothing in this policy limits any rights available to consumers under applicable Malaysian laws.
Last updated: July 2026
Warranty Coverage
Sun Smart provides warranty coverage for eligible products according to the warranty stated at the time of purchase. Warranty coverage may differ between brand new devices, pre-owned devices and accessories.
Brand New Devices
Brand new devices generally carry the manufacturer's official warranty unless otherwise stated. Warranty claims may be handled through Sun Smart or the authorised service centre depending on the manufacturer.
Pre-owned Devices
Pre-owned devices may include a limited store warranty. The warranty period and coverage will be clearly stated on the sales invoice or warranty card at the time of purchase.
Accessories
Accessories may carry manufacturer or store warranty depending on the product. Consumable items and selected accessories may not be covered unless expressly stated.
What Is Covered
Warranty covers manufacturing defects and hardware failures under normal use during the applicable warranty period.
What Is Not Covered
Warranty does not cover accidental damage, liquid damage, misuse, abuse, unauthorised repairs, software modifications, cosmetic wear, battery performance resulting from normal ageing, or damage caused by external factors.
Warranty Claim Process
Customers must present the original proof of purchase. Devices may require inspection before repair, replacement or other appropriate resolution is determined.
Data Responsibility
Customers are responsible for backing up all personal data before submitting any device for warranty service. Sun Smart is not responsible for any loss of data during diagnosis or repair.
Repair or Replacement
Where appropriate, Sun Smart may repair, replace or refer the product to the manufacturer or authorised service centre. Replacement products may be new or refurbished with equivalent functionality.
Turnaround Time
Repair and assessment times vary depending on parts availability, manufacturer requirements and service centre workload.
Consumer Rights
This warranty operates in addition to any rights available under applicable Malaysian consumer protection laws and does not limit those rights.
Last updated: July 2026
Introduction
Sun Smart respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Information We Collect
We may collect your name, contact details, delivery address, email address, payment information, device information, IP address and any information you voluntarily provide.
How We Use Your Information
Your information is used to process orders, deliver products, provide customer support, manage warranty claims, improve our services, comply with legal obligations and communicate important updates.
Payment Information
Online payments may be processed through secure third-party payment providers such as HitPay. Sun Smart does not store your complete payment card details.
Sharing of Information
We may share personal data only with trusted service providers such as payment processors, courier companies, warranty service centres and government authorities where required by law.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse traffic and enhance your browsing experience.
Data Security
We implement reasonable administrative, technical and organisational measures to safeguard your personal information against unauthorised access, disclosure or misuse.
Data Retention
Personal data will be retained only for as long as necessary to fulfil business, legal, accounting and warranty obligations.
Your Rights
Subject to applicable Malaysian law, you may request access to, correction of or withdrawal of consent relating to your personal data by contacting us.
Third-Party Links
Our website may contain links to third-party websites. Sun Smart is not responsible for the privacy practices or content of external websites.
Policy Updates
We may update this Privacy Policy from time to time. Changes become effective once published on our website.
Last updated: July 2026
Acceptance of Terms
By accessing or using the Sun Smart website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.
Products and Services
Sun Smart offers brand new mobile phones, pre-owned devices, accessories and related products. Product availability is subject to stock on hand.
Pricing
Prices displayed are in Malaysian Ringgit (MYR). We reserve the right to correct pricing errors and update prices without prior notice.
Orders
An order is only confirmed after successful payment verification and acceptance by Sun Smart. We reserve the right to refuse or cancel orders where necessary.
Payment
Payments are processed through approved payment providers, including HitPay where available. All transactions are subject to verification and fraud prevention checks.
Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy. Delivery times are estimates and are not guaranteed.
Returns and Warranty
Returns, refunds and warranty claims are subject to our Refund Policy and Warranty Policy.
User Responsibilities
You agree to provide accurate information, use the website lawfully and refrain from activities that may damage, disrupt or misuse the website.
Intellectual Property
All website content, including logos, text, graphics and images, is the property of Sun Smart or its licensors and may not be copied or used without permission.
Limitation of Liability
To the maximum extent permitted by law, Sun Smart shall not be liable for indirect, incidental or consequential losses arising from the use of this website or purchased products.
Governing Law
These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the Malaysian courts.
Changes to These Terms
Sun Smart may amend these Terms & Conditions at any time. Updated versions become effective once published on this website.
Last updated: July 2026
Are your products brand new or pre-owned?
Sun Smart offers both brand new and pre-owned devices. The condition of each product is clearly stated on the product page.
Are your products original?
Yes. We only sell genuine products. Where applicable, products are covered by the manufacturer's warranty or Sun Smart store warranty.
Do your phones come with a warranty?
Yes. Warranty coverage depends on the product and will be stated on the product page or sales invoice.
Do you offer trade-in services?
Yes. Eligible devices may be traded in. The final value depends on the device model, condition and inspection results.
What payment methods do you accept?
We accept major credit and debit cards, FPX online banking, DuitNow QR and other payment methods available through our payment partners, including HitPay where applicable.
How long does delivery take?
West Malaysia: approximately 1–3 business days. East Malaysia: approximately 3–7 business days.
Can I return my purchase?
Returns are subject to our Refund Policy. Please refer to the Refund Policy for full details and eligibility.
What should I do if I receive a damaged or defective item?
Please contact us within 24 hours for shipping damage or within the applicable DOA period for manufacturing defects. Include your order number and clear photographs.
Can I cancel my order?
Orders may only be cancelled before they have been processed or shipped. Please contact us as soon as possible.
Is my personal information secure?
Yes. We protect your personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia.
How can I contact Sun Smart?
Email: support@sunsmart.com.my. Business Hours: Monday–Saturday, 10:00 AM–8:00 PM (Malaysia Time).
Secure Payments
Sun Smart uses HitPay as one of our secure payment service providers. All online transactions are processed through encrypted payment channels to help protect your payment information.
Accepted Payment Methods
Depending on availability, customers may pay using major credit and debit cards, FPX online banking, DuitNow QR, digital wallets and other payment methods supported by HitPay.
Payment Confirmation
Your order will only be processed after successful payment authorisation and confirmation. If a payment is declined or incomplete, the order will not be confirmed.
Failed or Pending Payments
If your payment is unsuccessful or remains pending, please do not submit multiple payments immediately. Contact Sun Smart if you require assistance in verifying your transaction.
Payment Security
Sun Smart does not store your full credit or debit card details. Payment information is handled securely by HitPay and its authorised payment processing partners.
Refunds
Approved refunds will be processed to the original payment method where possible. Processing times may vary depending on your bank or payment provider. Please refer to our Refund Policy for details.
Fraud Prevention
For your protection, certain transactions may be subject to additional verification. Sun Smart reserves the right to cancel or refuse orders that appear fraudulent or cannot be verified.
Currency
All prices displayed on our website are in Malaysian Ringgit (MYR) unless otherwise stated.
Last updated: July 2026
